Refund policy

We offer a 90-day warranty period on all adult products, but your product may also come with a manufacturer's extended warranty.

 

If you consider your product to be faulty, please contact us at enquiries@topdrawersecrets.com.au and will will provide troubleshooting advice and further assistance.

As our product is of an intimate nature we cannot accept returns of products that are not suitable or what you may have expected. This includes All Adult Toys, Bondage items, Lubricants, Oils and Sexual Assistance Products.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with proof of purchase. 

To start a return, you can contact us at enquiries@topdrawersecrets.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return Information at enquiries@topdrawersecrets.com.au

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Exchanges for another size are subject to availability.

Exchanges are processed by applying store credit to your account and applying this against your new product.

 If store credit is used for payment on your order, you will only be able to accept store credit for subsequent cancellation(s) or return(s) - you will not be able to return the orders paid with store credit for cash. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.